Akash Thakur

Technology Leader | SRE Architect (Performance and Security) | AI Integration with SRE and Application Performance

Insurance Client| Global Infrastructure & Capital Markets

Designed and institutionalized an enterprise SRE operating model adopted across business domains, reducing critical incident frequency to meet the SLA.
Implemented dynamic SLO frameworks and platform-wide SLIs, shifting organizational culture from reactive firefighting to proactive engineering.
Negotiated and governed cross-vendor SLAs with key hyperscalers, ensuring cloud cost optimization and regulatory compliance across hybrid deployments.

Health Insurance | Healthcare Systems Modernization

Designed a modular microservices mesh integrated with custom observability nodes, reducing production defects to meet the SLA in the first 6 months.
Rolled out AI-driven observability pipelines for predictive alerting, reducing MTTR significantly and supporting high-stakes compliance use cases.
Spearheaded the cloud migration blueprint for patient data systems to GCP using a service mesh pattern aligned with HIPAA and HITRUST.
Enforced observability-first engineering by building governance layers for structured logs, distributed traces, and metric instrumentation.
Piloted a fault injection program that stress-tested mission-critical workloads, resulting in the creation of gold-standard runbooks and game-day exercises.

Large Retail Bank in UK | Financial Platform Resilience

Rebuilt the entire transaction layer of retail banking systems to adopt event-sourcing, increasing throughput by 10x and eliminating batch outages.
Integrated real-time compliance telemetry into all critical transaction systems, enabling continuous MiFID II adherence.
Championed the organization’s first multi-region failover framework with active-active DR strategy, enabling high availability during peak market turbulence.